Help & Support

Visit your dashboard and click "Join Now" or "Subscribe" on your account card. Choose a billing cycle (monthly, 3-month, or annual) and complete the checkout process. Your Membership access is activated immediately upon payment confirmation.

Yes, you can cancel anytime from your account settings. Your access continues until the end of your current billing period. We do not offer refunds for partial months.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. All payments are securely processed through RocketGate payment processing.

Monthly subscriptions bill on the same day each month. Annual subscriptions bill once per year. You can view your next billing date in your dashboard subscription card.

Free accounts can preview trailers and limited content. CuioGeo Membership unlocks the full video library, including new releases and early access to updates.

Some videos require an active Membership to unlock. If you see a lock icon, subscribe to CuioGeo Membership for full access to the video.

CuioGeo videos are available for streaming only; there's no download option. Watch anytime from a supported browser or mobile device with an internet connection.

Favorites remain saved as long as your account is active. If you cancel your subscription, favorites are preserved but you'll need to reactivate to access them.

All users must be 18 years or older to access this platform. Age verification is a legal requirement for adult content platforms and protects both you and us.

We verify your age through AgeVerif, a secure third-party age-assurance provider. AgeVerif offers multiple ways to confirm you are 18 or older, entirely online, so no manual review by our team is required.

Yes. We use encrypted, third-party verification services. We never store your ID documents. Only your verification status (verified/not verified) is saved to your account.

Verification with AgeVerif is typically completed in just a few minutes, right in your browser. You'll be redirected back to CuioGeo automatically once it's done.

Try: 1) Refresh the page, 2) Clear browser cache and cookies, 3) Disable ad blockers/VPN, 4) Try a different browser (Chrome, Firefox, Safari), 5) Check your internet connection. If issues persist, contact support.

Streaming requires stable internet (minimum 5 Mbps for HD, 25 Mbps for 4K). Try: 1) Lower video quality in player settings, 2) Close other apps/tabs, 3) Move closer to WiFi router, 4) Restart your router.

Click "Forgot Password" on the login page. Enter your email address. Check your inbox for a password reset link (check spam folder). Follow the link to create a new password.

Yes! Our platform is fully mobile-responsive. Access through your mobile browser (Safari, Chrome). We recommend using landscape mode for the best video viewing experience.

Yes. Your watch history, favorites, and activity are completely private. Only you can see this information when logged into your account. We never share this data with third parties.

No. Billing appears as a discreet descriptor on your statement. Check your receipt email for the exact billing descriptor used.

Go to Account Settings → Security → Delete Account. This permanently deletes all your data including watch history, favorites, and profile. This action cannot be undone.

Never. We do not sell, rent, or share your personal information with third parties for marketing purposes. Read our Privacy Policy for full details.